Welcome to The Rame Group Practice
The Rame Group Practice team pride themselves on providing a high standard of healthcare that always puts patients at the centre of what we do. The practice operates from its main site at Penntorr Health and has a branch surgery at Millbrook, providing a wide variety of medical services to the Rame Peninsular.
We are proud to be an innovative and sustainable practice that constantly seeks opportunities to expand and develop the range of care services offered to patients. This means we can offer additional services such as minor surgery, young people’s service and a specialist dermatology service.
- Extended opening hours from 8.30am to 8.30pm on alternate Tuesday's and Wednesday's.
- Provision of a daily duty doctor, emergency practitioner and telephone triaging system, therefore we are able to offer same day appointments for urgent care.
- Most common services we offer are: disease management clinics, cervical smears, immunisations and vaccinations, child health surveillance, minor surgery, minor injuries, dermatology and family planning.
Please click on link below to see our practice leaflet
INFORMATION REGARDING ONLINE SERVICE
NOTICE TO PATIENTS -
In order to improve the experience and level of care that we offer our patients, The Rame Group Practice changed its clinical computer system and online services provider on the 24th April 2019.
We have written to all patients who are currently registered for online services to explain what this will mean for them and what will happen next. If you have not received a letter please call the surgery after 11am and let the receptionist know so we can register you for online services onto the new system.
Those patients who are already registered with the practice for online services will not need to provide their identification documents again.
What will this mean for you?
As an existing patient who is registered for GP online services, this means that access to The Waiting Room is no longer available. This change will bring a new version of GP online services called Patient Access.
What happens next?
You will be emailed a new PIN document and will need to re-register on the Patient Access website. You can do this by going to the following website address: https://www.patientaccess.com and enter the PIN number and account details included in the email in the registration section to set up your new patient access account.
There will also be an option in the email to choose from a few different providers that facilitate online services such as Patient Access, Evergreen, Dimec etc. This is to give patients a choice, but all providers work in the same way. The provider links with EMIS, which is our clinical system, is called Patient Access and you will see this as an option in the list.
Once you have selected your provider and registered with your login details, all existing online service capabilities (booking appointments, ordering repeat medication, viewing of medical records) will continue to be available in this new version, with changes focused on making use of these capabilities more intuitive and user friendly.
Patient Access also has a support website. This website is designed specifically to support patients in the use of the online services and will provide help and guidance on all aspects surrounding this such as registering, signing in for the first time, forgetting user ID, nominating a pharmacy, trouble with signing in etc. Please go to https://support.patientaccess.com to find out more.
If you have any queries or concerns please do not hesitate to contact the practice.
If you have been asked to telephone for results of tests etc., please do so after 11.00am.
Named Accountable GP
All patients are allocated a named GP who is responsible for your overall care at the practice. The named GP is shown on the counterfoil for ordering repeat prescriptions. Alternatively a member of the practice team will be able to let you know who your GP is. Should you have a preference for your named GP, please contact the Reception Manager who will endeavour to accommodate your request. You are free to see any GP you choose and if you require a GP appointment urgently and your named GP is not available, please book in with another available GP.
Communicating with our Patients
We want to get better at communicating with our patients, in particular to make sure that you can read and understand the information we send to you.
If you find it hard to read our letters or if you need someone to support you at appointments please let us know.
Please tell the receptionist when you arrive for your appointment or call us on 01752 813277.
(Site updated 08/07/2019)