What we do with your information.
Our aim is to ensure that any records we have about you are accurate, secure, held in confidence and only accessed on a STRICTLY need to know basis. A leaflet is available from reception if you require further information.
We use Docmail to send out some patient letters. Docmail is provided by CFH Total Document Management Ltd a secure print and mailing company who provide print and mailing services for Local Government, GP’s, Dentists, Medical Practices, Schools, Exam Boards and Banks etc. throughout the UK.
The data is held by Docmail for only 28 days, then this is deleted from their servers. The data is not shared with anyone. Docmail has 100% approval with Connecting for Health for Information Governance. Practices have approval from the Information Governance Lead at Cornwall & Isles of Scilly PCT to use Docmail. See below for further information:
CFC Docmail ISMS Certificate
CFC Docmail Data Processing Agreement
HSCIC Approved GP Systems
In line with NHS guidelines, we operate an in-house complaints system. If you have a suggestion or complaint please ask at Reception for our leaflet or contact Mrs L Easterbrook, Practice Operations Manager
Practice Complaints Leaflet
Penntorr - Cornwall Partnership Foundation Trust and Rame Group Practice
REMOVALS FROM THE PRACTICE LIST
This Practice supports the NHS Zero Tolerance policy. Any form of threatening behaviour, verbal or physical, towards any member of the Practice team is always taken very seriously.
Should a patient continue to be abusive or violent the police will be called and the Practice then has the right to remove them from their list. Arrangements would then be made for them to access general medical services in a secure location which is currently provided at Bodmin Hospital. Our Practice would have no hesitation in implementing this policy should the occasion arise.