This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

 

Bank Holidays

Please be aware 

The Rame Group Practice is closed on all Bank Holidays.

PLEASE SEE THE OPENING HOURS TAB FOR CHRISTMAS OPENING TIMES

In the event of a life threatening medical emergency please call 999

If you require medical advice that cannot wait until the surgery re-opens please call NHS 111.

THE 2017 PATIENT SURVEY IS NOW OPEN. PLEASE SCROLL TO THE 'ON-LINE SERVICES' AT THE BOTTOM OF THIS PAGE AND CLICK THE BOX TO TELL US ABOUT OUR SERVICES. THE SURVEY WILL CLOSE ON 31/12/2017

FLU Clinics - The practice will be holding drop in clinics for flu immunisations. Please click here

WARNING - Have you had your shingles vaccination? You will no longer be eligible once you are aged 80 years old. Please see here for full eligibility criteria.

Please see current vacancies HERE

confidentialityWhat we do with your information.

Our aim is to ensure that any records we have about you are accurate, secure, held in confidence and only accessed on a STRICTLY need to know basis.  A leaflet is available from reception if you require further information.  

We use Docmail to send out some patient letters. Docmail is provided by CFH Total Document Management Ltd a secure print and mailing company who provide print and mailing services for Local Government, GP’s, Dentists, Medical Practices, Schools, Exam Boards and Banks etc. throughout the UK.

The data is held by Docmail for only 28 days, then this is deleted from their servers. The data is not shared with anyone.  Docmail has 100% approval with Connecting for Health for Information Governance.  Practices have approval from the Information Governance Lead at Cornwall & Isles of Scilly PCT to use Docmail.  See below for further information:

CFC Docmail ISMS Certificate

CFC Docmail Data Processing Agreement

HSCIC Approved GP Systems


Suggestion/Complaints

In line with NHS guidelines, we operate an in-house complaints system. If you have a suggestion or complaint please ask at Reception for our leaflet or contact Mrs L Easterbrook, Practice Operations Manager

Practice Complaints Leaflet

Penntorr - Cornwall Partnership Foundation Trust and Rame Group Practice


REMOVALS FROM THE PRACTICE LIST 

This Practice supports the NHS Zero Tolerance policy.  Any form of threatening behaviour, verbal or physical, towards any member of the Practice team is always taken very seriously.

Should a patient continue to be abusive or violent the police will be called and the Practice then has the right to remove them from their list. Arrangements would then be made for them to access general medical services in a secure location which is currently provided at Bodmin Hospital.  Our Practice would have no hesitation in implementing this policy should the occasion arise.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website