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Bank Holidays

Please be aware The Rame Group Practice is closed on all Bank Holidays.

In the event of a life threatening medical emergency please call 999

If you require medical advice that cannot wait until the surgery re-opens please call NHS 111.

DID YOU KNOW that you can book appointments and request repeat prescriptions using on-line services. Why wait? Please speak to one of our friendly reception team who are ready to help you register for on-line services.

WARNING - Have you had your shingles vaccination? You will no longer be eligible once you are aged 80 years old. Please see here for full eligibility criteria.

Please see current vacancies HERE

New Patient Registrations

The practice welcomes new patients.  Should you wish to register with us, please come to either Penntorr Health or Millbrook surgery where you will need to complete a registration form.  Please ensure that you bring identity documents for all persons who wish to register.

confidentialityWhat we do with your information.

Our aim is to ensure that any records we have about you are accurate, secure, held in confidence and only accessed on a STRICTLY need to know basis.  A leaflet is available from reception if you require further information.

As a practice we hold monthly multidisciplinary meetings with other clinical colleagues and together make decisions regarding the recommended treatment of individual patients. Information may be shared at these meetings in order to determine the safest and appropriate treatment for the patient being discussed.   

We use Docmail to send out some patient letters. Docmail is provided by CFH Total Document Management Ltd a secure print and mailing company who provide print and mailing services for Local Government, GP’s, Dentists, Medical Practices, Schools, Exam Boards and Banks etc. throughout the UK.

The data is held by Docmail for only 28 days, then this is deleted from their servers. The data is not shared with anyone.  Docmail has 100% approval with Connecting for Health for Information Governance.  Practices have approval from the Information Governance Lead at Cornwall & Isles of Scilly PCT to use Docmail.  See below for further information:

CFC Docmail ISMS Certificate

CFC Docmail Data Processing Agreement

HSCIC Approved GP Systems

Privacy notice


In line with NHS guidelines, we operate an in-house complaints system. If you have a suggestion or complaint please ask at Reception for our leaflet or contact Mrs Leigh Rowing-Parker, Practice Operations Manager

Complaints Leaflet

Penntorr - Cornwall Partnership Foundation Trust


This Practice supports the NHS Zero Tolerance policy.  Any form of threatening behaviour, verbal or physical, towards any member of the Practice team is always taken very seriously.

Should a patient continue to be abusive or violent the police will be called and the Practice then has the right to remove them from their list. Arrangements would then be made for them to access general medical services in a secure location which is currently provided at Bodmin Hospital.  Our Practice would have no hesitation in implementing this policy should the occasion arise.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website