Zero Tolerance

This practice supports the NHS zero tolerance policy. Any form of threatening behaviour, verbal or physical, towards any member of the practice team is always taken very seriously.

Should a patient continue to be abusive or violent the police will be called and the practice then has the right to remove them from their list. Arrangements would then be made for them to access general medical services in a secure location which is currently provided at Bodmin Hospital. Our practice would have no hesitation in implementing this policy should the occasion arise.