Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Important Information
- New
27/05/2020
From Thursday 28th May, it will be a requirement for ALL patients attending appointments at the Penntorr or Millbrook surgeries to wear a face covering of some sort (mask or scarf) to protect our patients and staff. This applies to all face to fac Read more
Hay Fever
- New
15/05/2020
You can often treat hay fever without seeing your GP Read more
Important Patient Notice
- New
06/05/2020
Thank you for accessing your care remotely during these very unpredictable times. The Rame Group Practice would like to reassure patients that they can be seen safely at the Penntorr Site and should continue to attend the surgery for all booked ap Read more
Bank Holiday Update
30/04/2020
Coronavirus Update
- New
12/03/2020
New COVID-19 Study We are taking part in a new clinical study looking for a potential treatment for COVID 19. If you are over 65 or 50-64 with certain underlying health conditions, you may be eligible and will receive a text message from the Prac Read more
Coronavirus
05/03/2020
Patient Participation Group - Join Now
07/02/2020
Walk-in Flu Clinics
16/12/2019
Stay Well This Winter
11/12/2019
Care Quality Commission Rating
10/12/2019
Shingles Eligibility
11/09/2019
Flu
09/09/2019
Patient Involvement
09/09/2019
New Patients
12/01/2019

The Rame Group Practice

The Rame Group Practice
CQC Inspected and Rated
Requires Improvement

The Rame Group Practice

Penntorr Health is currently OPEN.

Millbrook Branch Surgery is currently CLOSED.

The Rame Group Practice

News

Tell us whether you accept cookies

The Rame Group Practice

The Rame Group PracticeCQC Inspected and RatedRequires Improvement

The Rame Group Practice

Penntorr Health is currently OPEN.

Millbrook Branch Surgery is currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

The Rame Group Practice

News

The Rame Group Practice
CQC Inspected and Rated
Requires Improvement

Submit self-monitoring health reviews
(if requested by the doctor or nurse):